ZOE‑DEL GLOBAL LLC operates a connected ecosystem of digital storefronts, service modules, and strategic platforms designed to deliver curated shopping, logistics, and advisory experiences (collectively, the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our websites, browse our stores, make a purchase, or otherwise interact with our Services.

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de‑identified or aggregated so that it can no longer reasonably be linked to you.

The information we collect depends on how you interact with ZOE‑DEL GLOBAL LLC, which Services you use, and the laws that apply where you live. We may collect or process the following categories of personal information:

• Contact details: such as your name, billing address, shipping address, and phone number.
• Financial information: including payment card details and transaction‑related information processed through secure payment channels.
• Account information: such as usernames, passwords, security questions, and your preferences or settings.
• Transaction information: including items you view, add to cart, purchase, return, exchange, or cancel, as well as your order history.
• Communications: information you include when you contact us or submit a request through our contact forms.
• Device information: such as your browser type, device identifiers, IP address, and network details.
• Usage information: how and when you interact with our websites and Services, including navigation patterns and engagement with features.

We may also generate inferences from this information to better understand your preferences, improve our Services, and present relevant content or product recommendations.

We collect personal information from a variety of sources, all aligned with our commitment to transparency and lawful processing:

• Directly from you: when you create an account, place an order, submit a form, or otherwise provide information through our Services.
• Automatically: through cookies, pixels, and similar technologies when you browse our websites or interact with our digital properties.
• Service providers: who support our operations (for example, payment processors, logistics partners, analytics providers, and hosting platforms).
• Partners and third parties: such as marketing partners or platforms that help us reach new audiences or understand how our Services are used.

We use personal information for several interconnected purposes, all aimed at delivering a secure, efficient, and tailored experience:

a) Providing, Tailoring, and Improving the Services

We use your information to operate our storefronts, process orders, manage your account, arrange shipping, facilitate returns and exchanges, and remember your preferences. This includes using your activity (such as items viewed or purchased) to refine product recommendations and enhance the overall experience.

b) Marketing and Advertising

We may use your information to present you with relevant offers, campaigns, or product highlights across our brands. This can include showing you promotions related to ZOE‑DEL CROWNED, GiftHUB, TechHUB, EcoBLOOM, GreenTECH, ShipLINK, ThinkCORE, StratVISION, LustreLINE, and Fashion & Style, based on your interactions with our Services.

c) Security and Fraud Prevention

We use personal information to authenticate accounts, protect transactions, detect and investigate suspicious or malicious activity, and maintain the integrity of our platforms. Safeguarding your information and our systems is a core operational priority.

d) Communicating with You

We use your information to respond to inquiries, provide support, and keep you informed about important updates related to your account, orders, or changes to our policies.

e) Legal and Compliance Purposes

We may process personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, and manage disputes or regulatory obligations.

We do not sell your personal information in the ordinary sense of the word. However, we may disclose personal information to third parties in specific, controlled situations:

• Service providers: to enable secure payments, order fulfillment, shipping, IT support, analytics, and cloud hosting.
• Business and marketing partners: to support campaigns, audience insights, and relevant advertising, in accordance with applicable law.
• At your direction or with your consent: for example, when you request that we coordinate with another platform or service.
• Within our corporate group: across ZOE‑DEL GLOBAL LLC’s brands and operational modules, where necessary to deliver integrated Services.
• In connection with legal or business events: such as mergers, reorganizations, or where required to comply with legal obligations or protect our rights and the rights of others.

Our Services may contain links to websites or platforms operated by third parties. These external sites have their own privacy and security practices, which may differ from ours. We are not responsible for the content, policies, or security of third‑party websites.

If you choose to engage with third‑party platforms, including social media or other external services, any information you provide to them is governed by their respective policies. We encourage you to review those policies carefully before sharing personal information.

Our Services are not intended for use by children below the age of majority in their jurisdiction. We do not knowingly collect personal information from children in this category. If we become aware that such information has been provided to us, we will take steps to delete it in accordance with applicable law.

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. While no security system can be guaranteed as completely impenetrable, we continuously evaluate and refine our safeguards.

We retain personal information for as long as necessary to operate our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the context in which it was collected.

Depending on where you live, you may have certain rights in relation to your personal information. These may include:

• Right to access / know: to request details about the personal information we hold about you.
• Right to delete: to request that we delete certain personal information, subject to legal exceptions.
• Right to correct: to request that we correct inaccurate or incomplete information.
• Right to portability: in some cases, to receive a copy of your information in a portable format.
• Right to object or restrict: in certain jurisdictions, to object to or request restriction of specific processing activities.
• Right to opt out of certain uses: such as targeted advertising or specific types of data sharing, where applicable law provides such rights.

You may also have choices regarding marketing communications and cookies or similar technologies, which can often be managed through your browser settings or preference tools we provide.

If you have concerns about how we process your personal information, you can contact us through our designated contact channels described on our website. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority or seek other remedies available under applicable law.

ZOE‑DEL GLOBAL LLC operates and partners across multiple regions. As a result, your personal information may be transferred to, stored in, or processed in countries other than the one where you reside. When we transfer personal information internationally, we rely on appropriate safeguards and legal mechanisms designed to ensure a comparable level of protection for your data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. When we make material changes, we will update the “Last updated” date and, where required by law, provide additional notice.

If you have questions about this Privacy Policy or how your personal information is handled, you can submit a request through the contact forms available on our official websites. For the purpose of applicable data protection laws, ZOE‑DEL GLOBAL LLC is the data controller of your personal information in relation to the Services it operates.

ZOE‑DEL GLOBAL LLC Brand & Module Ecosystem

ZOE‑DEL GLOBAL LLC operates a portfolio of brands and integrated service modules that work together as a unified ecosystem: