Frequently Asked Questions
Welcome to the digital presence of ZOE-DEL GLOBAL LLC, a distinguished enterprise defined by precision, scale, and a commitment to delivering elevated commercial experiences across global markets.
We operate as a multi-dimensional organization focused on the strategic sourcing, development, and distribution of high-demand consumer products, delivering both diversity and consistency through a structured portfolio of specialized trade channels. Our mission is to seamlessly integrate innovation, efficiency, and refined execution into every aspect of the client experience.
Through our expanding ecosystem of brands and commercial divisions, clients gain access to a curated spectrum of product categories, from sustainable solutions and essential consumer goods to modern innovations and premium lifestyle offerings. Each segment is developed and managed with a disciplined approach to quality, positioning, and long-term market relevance.
At the core of our organization lies a robust operational framework engineered for reliability and scale. Our internal systems are designed to ensure strategic alignment, financial integrity, and logistical precision, enabling us to deliver a seamless and secure transaction journey from sourcing to final delivery.
We place a strong emphasis on clarity, transparency, and structured communication, recognizing that trust is foundational to every successful partnership. To support this commitment, we have developed the following Frequently Asked Questions section, providing clear, comprehensive insights into our operations, processes, and service standards.
We invite you to explore and gain a deeper understanding of how ZOE-DEL GLOBAL LLC delivers consistency, credibility, and excellence across every engagement.
Who Are We and What Do We Do?
At ZOE-DEL GLOBAL LLC, we operate as a structured global commerce and distribution company specializing in the sourcing, curation, and supply of high-demand consumer products, primarily within the cosmetics and beauty sector.
Our model integrates strategic sourcing, inventory liquidation, direct factory procurement, and private label distribution, enabling us to deliver both volume and value to wholesalers, retailers, and international partners.
We position ourselves not merely as suppliers, but as long-term commercial partners, delivering consistency, transparency, and scalable supply chain solutions across multiple markets.
What type of products do you sell? Are they brand new, shelf pulls, or customer returns?
What type of products do you sell? Are they brand new, shelf pulls, or customer returns?
We offer a diversified inventory portfolio categorized into three primary sourcing channels:
1. Shelf Pull Inventory
Shelf pull items are not customer returns and have never been sold to end consumers. These products originate from retail environments and may include:
• Original retail or discount stickers
• Minor packaging wear due to handling or storage
• Variations in external presentation
While packaging may not always be in pristine condition, product integrity remains intact.
It is important to note that while some cosmetics may potentially be aged, approximately 98% of cosmetic products do not display printed expiration dates, making precise verification impractical.
Upon receipt, our internal quality control process ensures:
• Removal of visibly damaged items
• Sorting and blending into professionally curated mixed inventory lots
2. Inventory Liquidations
Liquidation inventory typically consists of overstock or unsold retail inventory that never reached full commercial circulation.
These products:
• Often remain in original factory packaging
• Typically do not carry retail stickers
• Maintain excellent external condition unless otherwise specified
Due to the nature of liquidation sourcing:
• Quantities are limited and non-recurring
• Availability is opportunistic and time-sensitive
Once inventory is depleted, restocking is generally not possible, making these opportunities highly valuable for strategic buyers.
3. Direct Factory Supply
Our direct factory channel represents premium-grade inventory sourced directly from manufacturers.
These products offer:
• 100% fresh production batches
• No prior retail handling
• Clean, original packaging with no pricing labels or alterations
• Consistent reorder availability
This category is ideal for clients seeking long-term supply stability and uniform product quality.
Are you authorized distributors?
Yes. ZOE-DEL GLOBAL LLC operates as an authorized and exclusive distributor for select brands, supported by formal Letters of Authorization (LOAs) issued directly by manufacturers.
Additionally, we maintain distribution relationships with globally recognized brands, ensuring:
• Authentic product sourcing
• Verified supply chain legitimacy
• Compliance with brand distribution standards
Do you offer international shipping? Who handles shipping and freight?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Who handles shipping and freight?
United States & Canada
• Orders are shipped via FedEx
• Shipping costs are calculated during checkout
All shipments include:
• Tracking numbers
• Adult signature upon delivery
International Shipping
For select countries such as Chile, Colombia, Ecuador, Panama, and Peru:
• We can coordinate with established freight partners
• Clients may also use their preferred freight forwarders
For all other international destinations:
• We can provide recommended logistics partners
• Clients may independently source freight carriers
Important Logistics Considerations
Freight carriers are responsible for:
• Export handling
• International transport
• Customs clearance coordination
ZOE-DEL GLOBAL LLC is not liable for:
• Customs delays, holds, or seizures
• Lost or stolen shipments after dispatch
• Import duties, taxes, or regulatory fees
• We do not modify invoices for customs purposes
Do you offer bulk or wholesale pricing?
Yes. Our pricing structure is inherently designed for volume-based purchasing, offering competitive margins for wholesalers, distributors, and retail operators.
Can I request specific product categories or brands?
Absolutely. Clients may submit sourcing requests, and our procurement team will leverage global supplier networks to identify and secure relevant inventory opportunities.
Are Your Products Authentic?
Absolutely. Every product we sell is sourced from:
• Authorized brand partners
• Manufacturers
• Major U.S. retailers
• Verified liquidation channels
We do not sell replicas, imitations, or counterfeit merchandise.
How is product quality ensured?
Each batch undergoes internal inspection protocols, including:
• Removal of damaged units
• Categorization and sorting
• Controlled packaging for distribution
How Do You Prepare Your Mixed Boxes?
Once we receive merchandise from shelves, liquidations, or factories:
• Every item is inspected by our quality team
• Damaged or unusable products are removed
• Remaining items are sorted by category
• We create mixed boxes containing a balanced assortment
Our mixed boxes are designed to give resellers maximum variety, including makeup, skincare, haircare, tools, and accessories.
Is my personal information secure? How is it protected?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties. We uphold strict data protection standards.
Our digital infrastructure is powered by Shopify, ensuring:
• Secure transaction processing
• Encrypted data handling
• Controlled access to sensitive information
We only collect essential data required for:
Order processing
• Customer service optimization
• Operational improvement
For full transparency, clients are encouraged to review our Privacy Policy.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Credit Card & PayPal Conditions
All digital transactions are subject to advanced anti-fraud verification systems.
• Initial transactions are limited to $500 USD
• Orders exceeding this threshold require bank transfer or deposit
• Approval is subject to automated and manual verification processes
This protocol ensures transactional security for both parties.
Important Payment Instructions
A. For Credit Card Payments:
• Delivery Address: Must reflect your U.S.-based freight carrier
• Billing Address: Must match your card’s registered billing information
B. For PayPal Payments:
* Ensure your freight forwarder address is registered within your PayPal account
* Delivery and billing information must be consistent with PayPal records
C. Bank Transfer & Deposit Conditions
Upon order confirmation:
• Clients receive official banking details via email
• Proof of payment must be submitted to your Sales Representative and sales@zoedelglobal.us
Important considerations:
• Clients are responsible for all transfer-related fees
• Any shortfall due to bank deductions will result in order adjustments
• Instructions must specify that all fees are covered by the sender
Canceled orders may be subject to administrative cancellation fees.
How long does shipping take?
All delivery timelines provided are estimated.
While we prioritize operational efficiency, delays may occur due to:
• Carrier logistics
• Customs processing
• External regulatory factors
Once a shipment is transferred to the carrier, responsibility transitions to the client and logistics provider.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
At ZOE-DEL GLOBAL LLC, we prioritize transparency and real-time visibility across every stage of fulfillment.
Once your order has been processed and dispatched, a tracking number will be issued and shared with you through your registered contact details or Sales Representative. This allows you to monitor the progress of your shipment directly through the designated carrier’s tracking system.
Please note:
• Tracking becomes active once the carrier scans the shipment into their network
• Updates are managed by the shipping provider and may vary based on transit conditions
• For international shipments, tracking visibility may transition between multiple logistics providers
Our team remains available to assist with tracking inquiries, ensuring you maintain full operational awareness of your shipment status at all times.
What is your return policy?
Due to the nature of our business particularly within wholesale, liquidation, and bulk distribution channels, all sales are generally considered final.
However, we maintain a structured and fair review process under specific conditions:
Eligible Cases for Review
•Receipt of incorrect items not matching the confirmed order
• Products identified as significantly damaged prior to shipment (subject to verification)
Important Conditions
• Claims must be submitted within 48 hours of delivery confirmation
• Supporting documentation (photos, videos, and detailed descriptions) is required for assessment
• All claims are subject to internal verification and approval
Non-Returnable Conditions
• Variations in packaging condition (common in shelf-pull inventory)
• Manufacturer-related differences or product imperfections
• Market-driven product expectations typical of liquidation or mixed inventory lots
As part of our commitment to transparency, we ensure that product categories and conditions are clearly communicated prior to purchase, enabling clients to make informed decisions aligned with their business objectives.
For any concerns, our Sales Representatives are available to guide you through the process, ensuring a professional, efficient, and resolution-focused experience.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.
Do you provide consistent inventory supply?
This depends on the category:
• Factory Direct: Consistent and repeatable
• Liquidations: Limited and non-recurring
• Shelf Pulls: Variable but regularly available
Can I build a long-term partnership with your company?
Yes. We actively seek to establish long-term, scalable partnerships with clients who value reliability, transparency, and growth alignment.
Do you support international business expansion?
Yes. Our infrastructure is designed to support cross-border commerce, enabling clients to expand into new markets through structured supply chain support. Our team provides:
• Product guidance
• Export support
• Documentation assistance
• Wholesale consulting
• Inventory planning
We help new and established businesses scale confidently.
A Foundation of Trust and Operational Excellence
Driven by Precision, Defined by Integrity
At ZOE-DEL GLOBAL LLC, every transaction is executed with deliberate precision, reflecting our unwavering commitment to operational excellence, product integrity, and the long-term success of our clients. Each process, from sourcing to final delivery, is guided by structured systems designed to ensure consistency, accountability, and measurable value.
Structured for Global Scale and Lasting Partnerships
We operate with a clear understanding that trust is earned through performance. As such, our approach is rooted in discipline, transparency, and adherence to established regulatory and commercial standards, allowing our partners to engage with confidence at every level of business.